Adobe Experience League LIVE: Simplify troubleshooting and support case management with Product Support Agent

Event Details:
Tuesday, December 16th
9:00am PT

This session is part of a series spotlighting Adobe Experience Platform Agent Orchestrator and purpose-built Adobe Experience Platform Agents. Each episode offers a deep dive into how agentic AI is transforming marketing workflows, streamlining operations, and delivering smarter customer experiences.

Marketing and customer experience teams are under intense pressure to deliver highly personalized, multi-channel campaigns with fewer resources and tighter timelines. Yet more often than not, their time gets drained by operational burdens like troubleshooting and support management, hindering them from focusing on strategic, high-impact customer experience work. Powered by Adobe Experience Platform Agent Orchestrator, Product Support Agent is designed for these teams in their Adobe Experience Platform applications by providing an interactive way to troubleshoot, diagnose, and escalate issues, enabling faster resolutions and greater operational efficiency.

Join us in this live session where the Product team behind Product Support Agent explores:

• An overview of Product Support Agent
• How Product Support Agent empowers users with proactive and self-service support and automated case creation and tracking
• Innovations and capabilities on the horizon to further streamline support management for users

As always, this live session lets you ask questions in the chat and get answers from the experts.

Can’t make it? Sign up anyway and we will send you the recording afterward. We hope to see you there!

Adobe Presenters:

Host, Daniel Wright: Sr. Technical Marketing Engineer

Shreya Anantha Raman: Sr. Product Manager

Huong Vu: Product Marketing Manager, Adobe Experience Platform