Adobe Experience Makers Webinar:
Moving Beyond the Basics of Digital Government with Personalization
Adobe Experience Makers Webinar:
Moving Beyond the Basics of Digital Government with Personalization
Event Details
LIVE WEBINAR DATE: Tuesday, April 11, 2023
LIVE WEBINAR TIME: 10:00 AM PT | 1:00 PM ET
As the pandemic and its threats persist around the globe, government agencies have an incredible opportunity to further embrace digital modernization efforts and build public trust with more personalized, efficient, and effective digital services.
A recent survey conducted by Adobe and Deloitte Digital captures the public’s unshakeable appetite for timely and easy-to-access digital experiences. 4 out of 5 respondents rely on digital methods to get government information about public services – rating government websites as more trustworthy than other sources of public information. Yet, 74% report frustration with accessing information online about those services.
On April 11, join Adobe, Deloitte Digital and our guest speaker from Department of Commerce, to hear the results from Moving Beyond the Basics of Digital Government with Personalization research and learn:
- • Methods people use to access information regarding public services
- • Roadblocks in finding and accessing government information
- • Views on personalization of government services
- • Digital modernization through data, content, customer journeys, automated digital processes, and cloud services
- • Agency examples of simple, seamless, secure, and responsive digital services
Please register today to join us!
Jim Constertina
Managing Director
Deloitte Consulting LLP
Jim Constertina is a managing director in the Deloitte Digital Content practice and leads Deloitte’s public sector work in Content Management. Jim oversees a team of professionals focused on helping agencies modernize, transform, and cloud-enable their content operations. Jim also serves as a subject matter specialist in Document Management, Imaging, Records Management, Document Generation, Electronic Forms, Digital Signature, Web Content Management, Web Publishing, and Portals. Jim leads strategy, implementation, and operational engagements in these domains and has over 20 years’ experience performing full life cycle system implementations and managing large cross-functional teams. Jim has helped many government agencies adopt cloud-first, paperless strategies for managing content. As a Certified Public Accountant (CPA) and Project Management Professional (PMP), Jim also provides pragmatic leadership, project management, and technical guidance in overseeing engagements.
Zack Schwartz
OS Acting Chief Information Officer
Department of Commerce
Zack Schwartz is the Acting Chief Information Officer for the Department of Commerce Office of the Secretary. Prior to assuming this role in August 2022, Mr. Schwartz served as a Senior Advisor to the Secretary and led the Department’s COVID-19 Coordination Team. In this capacity, Mr. Schwartz was responsible for driving and coordinating DOC’s pandemic response and operation activities including implementing workplace health and safety guidelines across the bureaus. Prior to joining the Office of the Secretary, Mr. Schwartz held the permanent role of Division Chief for the Census Bureau’s Information Technology Services Management Office. As Division Chief, he oversaw the CIO’s acquisition, budget, program management, and administrative areas.
James Hanson
Head of Public Sector Strategy
Digital Strategy Group, Adobe
James has 20+ years of domain knowledge and expertise helping organizations develop strategies, messaging, and brand positioning across government sectors. As Head of Industry Strategy, James is responsible for driving the digital experience for government agenda through public and private sector use cases and best practices to solve specific government challenges.